Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Zethorylaxena collects, uses, and protects your personal information when you use our financial statement analysis platform.
Information We Collect
When you use Zethorylaxena's financial analysis platform, we collect various types of information to provide you with personalized services and improve your experience. The information we gather helps us deliver accurate financial insights and maintain the security of your data.
Personal Information
Name, email address, phone number, and company details you provide during registration and account setup.
Financial Data
Financial statements, transaction records, and business metrics you upload for analysis purposes.
Usage Information
How you interact with our platform, including features used, analysis reports generated, and time spent on various sections.
Technical Data
IP address, browser type, device information, and system specifications that help us optimize platform performance.
How We Use Your Information
Your information serves multiple purposes within our platform ecosystem. We use this data responsibly to enhance your experience while maintaining strict privacy standards.
- Process and analyze your financial statements to generate comprehensive reports and insights
- Provide personalized recommendations based on your business's financial patterns and industry benchmarks
- Send important account notifications, system updates, and security alerts via email or SMS
- Improve our algorithms and analytical tools through aggregated, anonymized usage patterns
- Maintain platform security by monitoring for suspicious activities and preventing unauthorized access
- Offer customer support and respond to your inquiries about our services
Important: We never sell your personal or financial information to third parties for marketing purposes. Your data remains confidential and is used solely to improve your experience with our platform.
Data Sharing and Third Parties
While we maintain strict control over your information, certain circumstances require us to share data with trusted partners and service providers. These relationships are governed by comprehensive agreements that ensure your privacy remains protected.
Service Providers
We work with carefully selected third-party companies that help us operate our platform efficiently. These include cloud storage providers for secure data hosting, payment processors for subscription management, and security firms for fraud prevention. All service providers must sign strict confidentiality agreements and comply with our privacy standards.
Legal Requirements
In rare cases, we may need to disclose your information to comply with legal obligations, court orders, or government requests. We evaluate each request carefully and only share the minimum amount of information required by law. When possible, we'll notify you before such disclosure occurs.
Business Transfers
If Zethorylaxena undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you at least 30 days before such transfer occurs and ensure the new owner maintains the same privacy standards outlined in this policy.
Your Privacy Rights
As a Zethorylaxena user, you have comprehensive rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and transparent.
Access Your Data
Request a complete copy of all personal information we hold about you, including account details, uploaded documents, and usage history. We'll provide this information in a readable format within 30 days.
Correct Inaccuracies
Update or correct any incorrect personal information in your account. You can make most changes directly through your account settings, or contact us for assistance with more complex corrections.
Delete Your Information
Request deletion of your personal information and account data. We'll permanently remove your data within 60 days, except for information we're legally required to retain for tax or regulatory purposes.
Data Portability
Export your data in a standard format that you can use with other services. This includes your financial reports, uploaded documents, and account information in CSV or PDF formats.
Restrict Processing
Limit how we use your information while maintaining your account. You can pause certain data processing activities like marketing communications or optional analytics features.
Object to Processing
Opt out of specific data processing activities, particularly those related to marketing or non-essential platform features. Your core financial analysis services will remain unaffected.
Data Security Measures
Protecting your financial information is our highest priority. We employ multiple layers of security to safeguard your data against unauthorized access, theft, and breaches.
Encryption and Storage
All data is encrypted using industry-standard AES-256 encryption both in transit and at rest. Your financial documents are stored in secure, geographically distributed data centers with 24/7 monitoring and restricted physical access. We use advanced firewalls and intrusion detection systems to prevent unauthorized network access.
Access Controls
Access to your personal information is strictly limited to authorized Zethorylaxena employees who need it to perform their job functions. All staff undergo background checks and regular security training. We maintain detailed logs of who accesses what information and when, enabling us to detect any suspicious activity immediately.
Regular Security Audits
We conduct quarterly security assessments and annual third-party penetration testing to identify and address potential vulnerabilities. Our security protocols are regularly updated to address emerging threats and comply with the latest industry standards and regulations.
Security Incident Response
If a security incident affects your data, we'll notify you within 72 hours via email and provide detailed information about what happened, what data was involved, and the steps we're taking to resolve the issue.
Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
- Account information and contact details: Retained while your account is active, plus 7 years after closure for tax purposes
- Financial statements and analysis reports: Stored for 10 years to comply with Malaysian financial record-keeping requirements
- Usage logs and technical data: Automatically deleted after 2 years unless needed for security investigations
- Marketing communications data: Removed immediately upon unsubscribing or account deletion
- Support tickets and communications: Kept for 5 years to help resolve future inquiries and improve service quality
International Data Transfers
While Zethorylaxena operates primarily in Malaysia, we use international cloud services and partners to ensure reliable, fast access to our platform. When your data is transferred outside Malaysia, we ensure it receives equivalent protection through various legal mechanisms.
We use adequacy decisions, standard contractual clauses, and binding corporate rules to protect your information when it crosses borders. All international transfers comply with Malaysian Personal Data Protection Act requirements and international privacy standards.
Children's Privacy
Zethorylaxena's financial analysis platform is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately and terminate any associated account.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality.
We use essential cookies for security and basic functionality, analytics cookies to understand how you use our platform, and preference cookies to remember your settings. We do not use advertising cookies or share cookie data with third-party advertisers.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices. When we make material changes, we'll notify you via email at least 30 days before the changes take effect. Continued use of our platform after the effective date constitutes acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Contact Information
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Zethorylaxena Privacy Team
Lot 9, Block J, Lorong Pusat Komersil 88/1
Kota Kinabalu, 88300 Kota Kinabalu, Sabah, Malaysia
Phone: +60178847794
Email: info@zethorylaxena.sbs
We typically respond to privacy inquiries within 48 hours and resolve requests within 30 days.